Delivery

We accept shipping addresses in Hong Kong and Macau. Overseas buyers can contact us for more information.

Hong Kong & Macau: Free Delivery on Orders above HKD$500 (after deducting promotional discounts/offers & store credits) - Door-to-Door Delivery/SF Stores/Service Centers/EF Lockers/7-11 & OK Convenience Stores


HK & Macau-SF Express-Door-to-Door Delivery/SF Stores/Service Centers/EF Lockers/7-11 & OK Convenience Store
In normal circumstances, we will ship within 0-2 business days after receiving the payment. Where feasible, we will maintain shipping out all orders that are paid before 12pm from Monday to Saturday.
Orders will be shipped out via SF Express. The general delivery time is 1-3 business days. Due to the outsourcing of the delivery service, the actual delivery time and its services are beyond our control.
Milky Mama is not responsible for the situation and we recommend that guests submit their orders and payment as soon as possible.
Hong Kong. Macau: Free shipping to home or office / SF Store / SF Service Center / EF Locker / Convenience Store
For inquiries about the scope of SF Express services, guests can visit here or contact us for more information.

Other fees
The expenses incurred after the goods are sent (for example: customer needs to change the delivery address, surcharges for storage of goods), and taxes (for example: customs duties, customs duties and value-added tax) will be paid by the customer.

Tips
SF Express has added a "Shipment Storage Surcharge" from November 1, 2017.
The free shipping period is 6 days from the day the shipment arrives at the pick-up point or the customer is successfully contacted. If the customer fails to pick up, a shipment storage surcharge will be charged on the 7th day for pickup / Charges will be charged on the day of delivery. Please see here for details.
* If the product is sent by SF, customers are advised to go to the SF website to track the package, because the SF system may sometimes fail to send out SMS.


Hong Kong: Administrative Service Fee: $100-Deliver immediately
HK-(Express Delivery) GOGODelivery/Lalamove-Instant Delivery [Only for Orders Paid before 3PM from Monday to Friday]
Fixed administrative service fee: $ 100
***<Free Delivery for orders over $500> is NOT applicable for this special delivery service***
If you select express delivery, please Whatsapp/Signal us immediately (54990877), we will immediately pack and arrange GoGoDelivery/Lalamove to deliver. We will provide a tracking link for you to check the location of the delivery person.

*** If the instant delivery fails due to the following reasons, the order will be changed to SF Express - Hong Kong Address , we will refund the $100 administrative service charge by Payme / bank transfer / E-shopping voucher upon confirmation with customer 
1. The delivery address is non-service area of Gogodelivery/Lalamove
2. Under extreme weather it is not safe to  arrange instant delivery service
3. Our shop suddenly receives excessive orders and cannot arrange express delivery
4. The total volume of the ordered goods exceeds the limit: 60x60x60cm