＜ After-sales— Return/Exchange＞
Each order only accepts one-time exchange, the process is as followed:
1) Notifying Milky Mama within 2 days from the date you collect the parcel from SF Express, otherwise it will not be considered
2) After applying for exchange, please send it to our warehouse by SF Express within 2 days, and provide the end slip (including the day of application, overdue will not be accepted)
(Address: Milky Mama, Rm20, 7/F, 22 Wang Yip Street South, Yuen Long)
If it is not convenient to go out to send the returned goods, we can offer assistance to request SF express to collect the mail from your home.
The shipment charge for both sending back the goods and re-delivering the exchanged goods/replacement must be borne by the customer.
After receiving the returned goods, we will convert the amount of the goods into Milky Mama E-Shopping Voucher within one day (the use period of the E-Shopping Voucher is one month from the day added). Customers can use the E-Shopping Voucher to buy other products, or they can keep it for next time (within 1 month).
Returned merchandise must be intact, unstained, and unused, the label must not be cut-off.
(Once the product is washed in the water or the label is off, we will considered the product is being used, and cannot be returned.)
＜ After sales — mismatch / defects ＞
For every shipment we check the products (including electronic products) to ensure that you will not receive defective / mismatched products. If this happens, please kindly provide proof by sending us photos and related information, the cost of return / replacement of mismatched / defective products will be borne by Milky Mama. The process is as follows:
1) Please notify us within the designated period, and also please keep the product intact-no washing under water, no label cutting, no use.
-Notification within 2 days from the date that you receive the parcel from SF Express, otherwise it will not be accepted
2) After applying for replacement, please send it within 2 days, and provide the end slip / receipt (including the day of application, overdue will not be accepted).
3) When we receive the returned product and determine that it is a mismatch / defective product, we will replace it with a product of the same color and size, and send it out within one working day. We will be responsible for the shipping cost, and we will return the paid shipping cost with customer in advance by PayMe.
＊ If the product has been discontinued, customers can change to other styles or request a refund.
(Please note: If the original order does not meet the conditions of free shipping or discount after deducting the amount of returned goods, the order will be recalculated.)
＊ If the returned product is not mismatched / defective, the return shipping will be borne by the customer.
1) Obviously damaged
2) Large stains
4) fittings/clothing accessories fell off
5) The zipper is damaged or malfunctioned, which makes it unusable and seriously affects the appearance
1) Minimal or washable stains
2) Slightly unstitched, minor crochet or scratch
3) Dyed and or uncoloured after washing
4) Tiny threads
5) Dust, button holes are not open, or sewing is not firm
6) The material is different from what you expected
7) Out of size
8) You feel itchy due to the fact you are sensitive to the fabric
9) After using / washing, it's broken by rubbing/stretching
10) Artificial flaws
11) The odor and color difference of the clothes (the product pictures & colors may vary slightly due to the light or the screen settings of each electronic device. It is recommended to compare with multiple computers / smart phones to better determine the actual color of the product, and everyone is welcome to inquire.)
12) Packaging was damaged during shipment
＜ Caution ＞
Guests are kindly requested to note that the following products are non-returnable due to hygiene issues:
1) Goods that have been washed, or the labels have been cut-off
2) Underwear (underwear, bra, stockings, etc.)
3) Specials promotion products
4) All mother and baby products and breastfeeding pads are not exchangeable, returned or refunded
The above return service is limited to Hong Kong & Macau buyers.
In case of any dispute, Milky Mama reserves the right of final decision.